Due to COVID-19 lockdowns going into effect again in several countries, international shipments are facing major delays in transit.

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FAQs

General

We do apologise that our order management system does not offer option to modify your orders after it has been confirmed. However, you can click here to submit a ticket.

US Delivery: You will receive your order in the next 5-7 business days.
International Delivery: You will receive your order in the next 7-14 business days via USPS GlobalPost after leaving US, subject to local custom.

You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company. Additional delays can occur in your country's customs office.

Due to COVID-19 lockdowns going into effect again in several countries, international shipments are facing major delays in transit.

Once you've placed you order, you will receive an email on your purchase. Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Please click here to submit a ticket should you not receive your product after 5-7 business days for US delivery.

International delivery will take 7-14 business days via USPS GlobalPost after leaving US, subject to local custom.

You can avoid order delays by making sure to provide us with your correct billing and shipping address. The most common reasons for order delays are failing to enter the billing address on file with your credit card company.

Due to COVID-19 lockdowns going into effect again in several countries, international shipments are facing major delays in transit.

Shipping & Returns

We are so sure of the effectiveness of our product that we are willing to put the entire risk on us. Our industry best 180 Days Money Back Guarantee states that either you’re 100% satisfied or your money back. You can place your order safely and knowing that absolutely nothing can go wrong.


Give our product a try and see the difference it would bring to your life. If at any time you are not happy with the results, just send back your empty bottles within 180 days of your purchase and get 100% of your purchase price back. No questions asked.
We pride ourselves in our product and service and want you to be absolutely satisfied.

To grant you the refund for your purchase, we require that you return the bottles (whether used, unused or empty) back to us, we accept and process returns Monday-Friday, and all returns need to be shipped via USPS to the following address:


Naturelle Green Pte Ltd
8152 S. Welby Park Dr Ste B
West Jordan, UT 84088


Please note WE DO NOT PROVIDE RETURN SHIPPING LABELS, kindly include your Name and Order ID# on a blank piece of paper and place them in the package.


Once you have drop off the returns at the post office/courier of your choice, please contact us here or send us an email to support@naturellegreen.com and inform us of your return. Do provide us with a picture or screenshot of the postage receipt and/or the returns tracking number. This will expedite the process for us to issue you the refunds soonest possible.

Yes, free shipping in USA.


US Delivery:

You will receive your order in the next 5-7 business days.


International Delivery:

You will receive your order in the next 7-14 business days via USPS GlobalPost after leaving US, subject to local custom.

Due to COVID-19 lockdowns going into effect again in several countries, international shipments are facing major delays in transit.

Once your order is received by our Returns department you will receive an email to let you know that a refund has been processed for the returned items. This email will include the amount of the refund for your records.


After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return.


If you're receiving a refund after we have received your item, it may take an additional 10-14 business days for your bank/card issuer to disburse the funds back into your account.

US: USPS Bubble Mailer

International Delivery: USPS GlobalPost Bubble Mailer

Products

We recommend storing this in a cool dry place, unless stated otherwise.

All our products are for 18 years and older unless instructed otherwise by your health care provider.

There were no adverse side effects reported.

Naturelle Green™ goes above and beyond to make sure that any product with their name on it follows the strictest quality and purity standards. And they watch the manufacturing process every step of the way.